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Refund and Cancellation Policy

How cancellation, trials and refunds work for VoqText subscriptions.

最后更新于 2026年11月6日

草案,待法律审阅

本文描述产品当前的运作方式,将在商业发布前由合格法律顾问审阅。内容可能变更。

本页目前提供英文版本。

Billing is not yet enabled; this policy describes the rules that will apply when paid plans open through the payment provider named at checkout. Exact terms shown at checkout take precedence.

Cancellation

  • You can cancel at any time from your billing settings or the customer portal. Access continues until the end of the paid period.
  • Cancelling a trial before it ends means you are not charged.

Refunds

  • Charges for the current period are generally not refunded once minutes or exports have been used, except where consumer law requires otherwise.
  • Duplicate charges, charges after a confirmed cancellation and service failures on our side are refunded in full.
  • Refund requests go through the contact page with the invoice reference; processing time depends on the payment provider.

Statutory rights

Nothing in this policy limits rights you have under applicable consumer protection law.